Shipping & Returns

Shipping & Returns

 

Delivery

The Products are only sold to Customers whose delivery address is located in the countries indicated in the drop-down menu on the home page. The Products are delivered by national and international carriers 

An order can only be associated with one postal address. To send several Products to several addresses, the Customer must place a separate order for each of the addresses concerned.

Delivery takes place within the indicative time indicated below (indicated in working days):

- Europe: 1 to 4 days

- America: 1 to 3 days

- Asia: 2 to 4 days

- Oceania: 2 to 4 days 

Territories that are difficult to access may have additional delays of up to 3 days

In addition to this delivery time, there is a preparation time of 1 working day for the order

The Customer can track his or her order at any time from the e-mail received when the order was dispatched or in case of difficulty by sending an e-mail to service@le-domaine.com.

Any delay in delivery beyond the delivery deadline and not due to a case of force majeure, may result in the cancellation of the sale at the initiative of the Customer by sending a registered letter with acknowledgement of receipt. In accordance with article L216-2 of the French Consumer Code, the sale will be considered as cancelled upon receipt by Le Domaine of the Client's letter informing it of his decision to cancel the sale, if delivery has not taken place in the meantime. In the event of cancellation, Le Domaine will reimburse the Client for the sums paid as soon as possible and, at the latest, within 14 (fourteen) days of receiving the registered letter with acknowledgement of receipt.

In the event of the package being returned due to the Customer (e.g. wrong address), the Customer will have to pay the associated costs (storage and/or reshipment costs).

Receipt: If the package delivered by the carrier is in poor condition and if Products are missing, the Customer is recommended to refuse the package and to express reservations on the delivery note so that the guarantee offered by the carrier can be applied. The Client must inform Le Domaine as soon as possible in writing so that Le Domaine can investigate with the carrier. The Client's attention is drawn to the fact that receipt of the parcel without reservations extinguishes any action against the carrier for damage or loss if, within three days, excluding public holidays, following receipt, the damage or loss has not been notified by registered letter.. 

Withdrawal and returns

In accordance with the provisions of article L 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days to exercise his/her right of withdrawal and to return, at his/her own expense, the Products he/she has ordered for whatever reason. This period runs from the day of receipt of the Products by the Customer, the dated delivery note being proof of this. Withdrawal may be made by sending a request to Le Domaine on plain paper or by using the standard withdrawal form attached to these General Terms and Conditions of Sale.

The Customer is requested to return the Products in their original unopened packaging, accompanied by the delivery note and/or order form to certify that the Products were purchased via the Website and, ideally, a letter explaining the reason for the refusal (optional, solely for reasons of traceability).

The Product(s) must be returned to Le Domaine at the following address within fourteen (14) days of the date on which the Customer's right of withdrawal was exercised. The costs and risks associated with the return of the Products shall be borne by the Client:

The Domaine

At SKIPPER Logistique

Rue du commandant Cousteau

ZI La Motte

26800 Portes-lès-Valence

After receipt and verification of the Products, Le Domaine will reimburse the Client for the amount of the Products returned within a maximum of 14 (fourteen) days from receipt of the Products (or proof of shipment of the Products by the Client), by the same means of payment as the one used by the Client for the purchase of the Products, unless otherwise agreed, or, at the Client's choice, an exchange of Products or a credit note corresponding to the amount of the Products returned.

In the event of depreciation of the Products resulting from handling other than that necessary to establish the nature and characteristics of the Products, Le Domaine may request the Customer to pay compensation corresponding to this depreciation.

The Client's attention is drawn to the fact that, in accordance with article L221-28 of the French Consumer Code, he/she may not exercise his/her right of withdrawal if the Products have been unsealed after delivery and cannot be returned for reasons of hygiene and health protection.